How to prevent chargebacks.

What is a chargeback?

In the most basic terms, it’s the reversal of a credit card payment.

Ways to avoid chargebacks:

• When a booking comes through an OTA (such as Booking.com or Expedia) it is important to cross-check the name on the card with the name of the guest.
• In the event the cardholder's OTA account was hacked, and they dispute the charge, you as a hotelier will be liable to pay the money back unless you take necessary precautions.
• In the event these names do not match, please make sure to verify the cardholder, and request written confirmation from the cardholder that they approve you to charge their card.