My Account
- My company has more than one hotel that we own and operate. Do we need to have separate merchant accounts for each hotel?
- How does Kovena align with my cancellation policy?
- How long does it take to get an account active?
- How can an accommodation sign up?
- What retail fees do you charge accommodations?
Transactions
- What happens if a card payment is declined? How does the hotel operator get notified?
- If the property refunds a guest’s card, what is the process and what additional charges are incurred?
- What is the Void feature and how it works
- How to prevent chargebacks.
- Does the customer get a notification when they are charged?
- Can I charge virtual credit cards?
Disbursements
- Do I get a notification when funds are disbursed?
- Kovena Transaction and Disbursement Reports
- Hotel Link Pay (HLP) Transaction and Disbursement Reports
- What Exchange Rate does Kovena use?
- Where do I find the disbursement breakdown with booking ID?
- How do I change my disbursement / payout settings (frequency, timing, currency, etc.)?
Know Your Customer (KYC) Verification
About Kovena
- Does Kovena help me charge no-shows?
- How does Kovena help reduce the amount of chargebacks I incur?
- Can an accommodation use Kovena alongside another service provider, giving travelers a choice?
- How does Kovena help prevent chargebacks?
- Does Kovena provide 3-D Secure (two-factor authentication)?
- What are the payment types that Kovena accepts?