Transactions
sales, refunds, cancellations, fails.
- What happens if a card payment is declined? How does the hotel operator get notified?
- If the property refunds a guest’s card, what is the process and what additional charges are incurred?
- What is the Void feature and how it works
- How to prevent chargebacks.
- Does the customer get a notification when they are charged?
- Can I charge virtual credit cards?
- Can I charge walk-ins?
- How can I process refunds?
- Do I have to use the automated payment feature?
- Do I still need to set reminders to manually charge a guest’s card at the time a deposit is due?
- How much will my hotel be charged if there is a chargeback?
- What happens if a guest is offered a travel credit to use at a future date?
- Is there a process to detect the input of a stolen credit card?
- Can I add a surcharge to my payments?
- What do I do if I receive an error message “Transaction Declined, contact your Upstream Bank”?